FAQ

Frequently asked questions! Please feel free to reach out to us at toastithinkk@gmail.com if your questions aren't answered here!

Orders

When will my order ship?

Typically, we ship within 1-2 weeks. However, we ask our customers to expect up to 3-4 weeks wait for busier seasons. Please reach out immediately if your order is time-sensitive, or has any kind of deadline!

Can I cancel my order?

Most likely, yes! Please see our cancellation policy for further information.

Change shipping address

As long as your order has not been shipped, we are able to make this change for you! Please reach out with the following information:

Name
Order Number
Original shipping address
New shipping address

incomplete or damaged order

Sorry for the inconvenience, please reach out at toastithinkk@gmail.com with the following information:

Order number
Description of issue(s)
Photos (if applicable)

In the case that the mistake is on our end, we will accommodate and compensate accordingly, at no expense of the buyer.

Shipping

Order has not shipped

If your order was not shipped within 4 weeks, please reach out immediately with the following information:

Name
Order number

We apologize for the inconvenience!

Do you ship outside of the US?

Yes, we ship to countries all over the world! However, shipping fees may be a bit on the expensive side, so we offer shipping accommodations! More information can be found here.

Are there any international custom fees?

Unfortunately, we are unable to confirm or deny the presence of custom fees, as policies vary between countries. However, if your country charges custom fees, please be prepared to pay them!

My order was marked "delivered," however has not arrived

It is possible that the carrier scanned or marked your order as "delivered" prior to its physical delivery. Please allow 1-2 business days for it to show!

If your order continues to fail to deliver, please reach out to your carrier as soon as possible.

Unfortunately, we are unable to offer compensation, refunds, or reshipments for items that are marked as "delivered."

My package was lost/stolen! D:

We are very sorry to hear! We strongly recommend filing a claim with the carrier along with as much evidence as you are able to obtain.